Learn & Support

Courses, guides, tutorials and real humans. Everything here is free, and nothing assumes you have sold online before.

Free Seller Academy 2-hour first response Community of 12,000 sellers
01
Structured learning

Tushoply Seller Academy

Six short courses that take you from an empty account to a running shop. Each one is roughly forty minutes, split into lessons you can leave and come back to.

CourseLessonsLengthLevel
Marketplace foundations635 minBeginner
Listing that converts850 minBeginner
Pricing & margin745 minIntermediate
Delivery & fulfilment640 minIntermediate
Advertising basics530 minIntermediate
Scaling to 1,000 orders955 minAdvanced
Finish a course and the certificate goes on your public seller profile.
02
Start here

Beginner's guide

The eleven-chapter walkthrough covering how the marketplace works, who can sell, what you need and how to get your first order.

From nothing to your first sale

Read it end to end in about twenty minutes, or jump to the chapter you need. It is the same guide that opens when you click Start selling.

  • How Tushoply works and who can sell
  • Requirements, registration and verification
  • Listing, pricing and stock
  • Orders, delivery and your first week
03
Practical

How to list products

A field-by-field walkthrough of the product editor, with the rules that decide whether your listing gets found.

Titles that get found

Brand, product, key attribute, size — in that order.

5 min read
Attributes & filters

Fill every attribute; each one is a filter buyers use.

6 min read
Variants done right

One parent, many children — never separate listings.

7 min read
Description structure

Lead with the problem it solves, not the specification.

5 min read
Shot at home
04Up next

Product photography guide

Keep reading
04
Shot at home

Product photography guide

You do not need a studio. A window, a white board and a phone will clear our image standards.

1Light

Side-on daylight, never direct flash.

2Background

Pure white sweep for the main shot.

3Angles

Front, three-quarter, detail, in-use, scale.

4Export

2000px square, under 5 MB, sRGB.

Listings with five or more images convert about 31% better than listings with one.
05
Margin thinking

Pricing guide

How to price against fees rather than against competitors — and when to hold your price instead of cutting it.

Start fromLanded cost

Product, packaging, inbound freight and your time.

AddEvery fee

Referral, closing, delivery and payment processing.

ThenTarget margin

Aim for 35% or better before advertising spend.

The revenue calculator on the Plans & Fees page runs these numbers for you.
06
Choosing a model

Delivery guide

Which fulfilment method suits which kind of product — by weight, value, fragility and how fast buyers expect it.

Product typeBest methodWhyTypical cost
Small & lightFulfilment by TushoplyCheapest per unit at volume
Fresh & perishableLocal one-hourArrives before it turns
Heavy or bulkySelf-shipYour carrier beats our slabYour rate
High valueDriver + QRSigned, scanned handover
You’re not alone

Twelve thousand sellers, one community.

A moderated forum plus monthly meet-ups in every market you sell in.

07
Every week

Seller blog

Marketplace changes, category demand shifts and seasonal planning — written by the team that runs the platform.

Demand reports

What is selling, by category, every month.

Monthly
Platform changes

Fee, policy and feature updates before they land.

As needed
Season planning

Stock and pricing runbooks for peak weeks.

Quarterly
Benchmarks

How your metrics compare to your category.

Quarterly
08
Watch it done

Video tutorials

Short screen recordings of the actual dashboard — no presenters, no music, just the clicks.

Library68 videos

Averaging four minutes each.

CoverageEvery screen

One walkthrough per dashboard area.

Captions6 languages

Matching our six selling markets.

09
Proof it works

Seller stories

Long-form interviews with sellers who grew here — including the parts that went wrong and what they changed.

Real numbers, not testimonials

Each story includes the seller's actual first-year revenue curve, their fee load and the single decision that moved the needle.

  • 12 published stories across six categories
  • Revenue and margin figures shared with permission
  • Filmed and written versions of each
  • New story every month
Other sellers
10Up next

Seller community

Keep reading
10
Other sellers

Seller community

A moderated forum where sellers answer each other, plus regional meet-ups run in each market.

Members12,400

Verified Tushoply sellers only.

Answer time~40 min

Median time to a useful reply.

Meet-upsMonthly

One in each of the six markets.

11
Self-serve

Help Centre

Four hundred articles covering every screen, policy and error message, searchable and kept current with each release.

Account & verification

Registration, documents and badge status.

62 articles
Listings & catalogue

Editor fields, bulk upload and variants.

108 articles
Orders & delivery

Fulfilment, tracking, returns and disputes.

94 articles
Payments & fees

Settlements, statements and deductions.

71 articles
Real humans

Support that answers in about two hours.

12
Real humans

Contact support

When the article does not answer it. Every channel opens a ticket you can track from the dashboard.

ChannelHoursFirst responseBest for
Live chat08:00–22:00Under 5 minQuick blockers
Email ticket24/7About 2 hoursAnything with attachments
Callback09:00–18:00Same dayComplex account issues
Account managerBusiness hoursDirect lineEnterprise sellers
13
Quick answers

Frequently asked questions

The things new sellers ask most, before they ask support.

Can I sell part-time?

Yes. Most sellers start alongside a job — you control listings, stock and how many orders you accept.

When do I get paid?

Every 7 days on Professional, every 14 on Starter. Instant payout is available for a 1% fee.

Do I need a company?

A valid business tax ID and bank account is enough. A registered company is not required.

Can I sell in all six markets?

Yes, from one catalogue. Currency, tax display and duty estimates are handled at checkout.

What if a buyer disputes an order?

The QR scan chain and tracking log usually resolve it automatically in your favour.

Can I leave?

Any time. Close the account from settings; open orders must be fulfilled first.

Learn it, then ask about it

Work through the Academy at your own pace — and when the guide does not cover your case, support answers in about two hours.