Seller-managed delivery
Keep your own carrier relationships. You pack, you book, you upload the tracking number — Tushoply still shows the buyer a unified tracking page.
Full control, discounted rates
Use your own account or book through our negotiated carrier rates from the dashboard. Either way the buyer sees one branded tracking experience.
- No storage or handling fees
- Discounted carrier rates available at checkout
- Bulk label printing for up to 200 orders
- 48-hour dispatch SLA applies
Tushoply driver delivery
Hand the parcel to a Tushoply driver and we own the rest — routing, proof of delivery, failed-attempt retries and the buyer conversation.
Every serviceable postcode across our network.
Logged against the order within seconds.
At no extra charge before a return is raised.
Local one-hour delivery
For shops within 3 km of the buyer. The order is picked up minutes after you accept it and delivered inside the hour.
You accept and start packing.
Nearest driver is routed to your shop.
QR scan confirms the handover.
Buyer scans to close the order.
City-wideSame-day delivery
Keep readingSame-day delivery
Order before the afternoon cut-off, delivered before the shop closes. Available across full metro areas rather than only the 3 km ring.
Buyer selects same-day at checkout.
Driver collects on the afternoon sweep.
Standard promise for metro postcodes.
Delivery fee is refunded to the buyer, not charged to you.
Scheduled delivery
Two-hour windows up to seven days ahead. Best for furniture, fresh goods and anything a buyer needs to be home for.
Chosen by the buyer at checkout.
Slots open a week in advance.
Buyer can move the slot once at no cost.
Store pickup
The buyer collects from your counter. No delivery fee for anyone, and it puts a customer physically in your shop.
Turn an online order into a shop visit
Pickup orders show your opening hours, a map pin and a collection code. You mark it ready and the buyer is notified instantly.
- No delivery or collection fee
- Ready-for-collection push notification
- 48-hour hold before auto-cancel
- QR code closes the order at handover
Door to door in under sixty minutes.
For shops within 3 km — picked up minutes after you accept the order.
Collection point
Partner lockers and counter points for buyers who are not home during the day. You ship one bulk consignment instead of many single drops.
Lockers, corner shops and partner counters.
Before the parcel returns to the network.
Flat, regardless of parcel size.
Multi-seller delivery
When a buyer orders from several shops at once, the basket splits into sub-orders and a single rider collects from each before one delivery.
Each seller sees only their own lines.
Collection order optimised by distance.
Every handover is scanned separately.
Buyer receives a single consolidated parcel.
QR-code pickup validation
Every handover — shop to rider, rider to buyer — is confirmed by a scan. If a parcel goes missing, the log shows exactly where the chain broke.
Rider scans your order code as they collect.
Location pings recorded against the order.
Buyer scans or the rider photographs the drop.
A complete scan chain clears you of liability.
Visible to everyoneDelivery tracking
Keep readingDelivery tracking
One tracking page whatever the method — self-ship carrier, our driver or a collection point. Buyers stop messaging you for updates.
Driver location refreshes every 20 seconds.
Accepted, collected, out for delivery, delivered.
See every open order on one screen.
Returns
Return reason decides who pays. Everything is logged, so a pattern of returns on one product shows up before it damages your rating.
Delivery pricing
Headline rates per method. Full weight slabs, zones and surcharges live on the Plans & Fees page.
Pick a model, change it any time
Delivery method is set per product, not per account — sell heavy goods self-shipped and small goods through Fulfilment on the same catalogue.